Secured Loan Case Manager

Carry out a full case check ensuring application is on the right plan, check adverse credit, equity, income etc.
Have a knowledge and understanding of responsibilities in relation to company policies and procedures i.e. Financial Crime and Whistleblowing.
Request any information needed and if ok to proceed order BSQ/Valuation.
Keep applicable notes on the system all through the underwriting process – documenting all customer conversations, lender contact and reference contact.
Submit fully packaged cases to lender, liaise with lenders and satisfy any additional requirements.
Maintain sufficient lender criteria knowledge.
Maintain competent working standards in line with requirements of compliance.
Work to set KPI’s and targets in line with TCF and company guidelines in relation to productivity and effectiveness.
Adhere to all compliance and Training and Competency needs within the business.
Maintain competent working standards in line with requirements of compliance (DPA, FCA, AML and all other legislation).
Be receptive to and willingly participate in company provided training.
Provide excellent standards of customer service at all times.
Carry out any reasonable requests from a member of the leadership team.

Previous experience of secured loan underwriting is desirable but not essential.
Up to date knowledge of current lender criteria and paperwork is desirable.
Tenacious, Self-motivated individual who can work in a team.
Competent user of Microsoft Outlook, Word and Excel.
Previous experience and knowledge of industry regulation and legislation (DPA, AML and FCA).
Successful completion of CeMap modules 1, 2 and 3.

Salary will be discussed at interview and is based on experience.
Discretionary bonus structure agreed monthly and based on achievement of targets.
Discretionary team bonus.